Zypto partners with MoneyGram to bring seamless cash-in and cash-out services for Stellar USDC directly to your fingertips. While Zypto provides the intuitive platform and wallet integration, all cash-in and cash-out transactions are handled by MoneyGram's robust global network.*
This collaboration ensures users enjoy unparalleled ease, speed, and access to converting physical cash to digital currency and vice versa, empowering you to go completely bank-free.
(*Please note: Transaction processes and final settlements are managed on MoneyGram’s end, leveraging their extensive network of service locations.)
I have a “This wallet is not eligible for MoneyGram transactions” error
MoneyGram operates under strict regulatory standards and internal compliance protocols to ensure secure and transparent transactions. Here are a few important points to keep in mind:
Every transaction undergoes internal reviews and may be paused or flagged due to potential risk factors.
MoneyGram reserves the right to deny transactions based on its policies.
If a transaction is denied, Zypto cannot override or resolve the issue, as these decisions are made solely by MoneyGram.
You can continue to use other MoneyGram services even if a specific transaction is declined.
Unfortunately, Zypto’s team cannot provide additional details regarding the reasons behind a denied transaction, as these are handled exclusively by MoneyGram.
My transaction is "Blocked" at the MoneyGram branch. What can I do?
In the rare event that a transaction is blocked, the MoneyGram employee at the branch will not be able to process the withdrawal for you.
If this occurs, the transaction cannot be canceled or completed, leaving the funds temporarily inaccessible.
Please be aware: The Zypto app will not notify you if a transaction has been blocked. Such issues may stem from problems at the MoneyGram branch itself or restrictions related to your account. Unfortunately, you will only learn of this when visiting the MoneyGram location to complete the withdrawal.
For clarity and assistance, we recommend contacting the MoneyGram branch directly or reaching out to their customer support for further details.
The amount I receive is different from what I see in the app. What can I do?
When cashing out USDC through MoneyGram, the digital currency is seamlessly converted into your local currency at competitive exchange rates available at the time of withdrawal.
It's important to note that Zypto does not influence or control the exchange rates used by MoneyGram. These rates are determined based on current market conditions and are applied during the cash-out process at the MoneyGram branch.
This streamlined approach ensures quick and hassle-free conversions, allowing you to focus on managing your crypto with ease. For details on the exact exchange rates, please check directly with the MoneyGram location at the time of your transaction.
I have a Moneygram branch closer to me. should I stick with the options provided by Zypto, even though they are a bit more distant?
For the best experience, make sure to use the MoneyGram locations displayed directly within the Zypto app. These participating branches are carefully selected to ensure compatibility with the cash-in and cash-out services powered by MoneyGram.
This way, you can enjoy a seamless and reliable transaction process, tailored to support your needs with maximum convenience. Always refer to the app for the most up-to-date and accurate list of supported locations near you.
My region is not supported, although my country is on the list of countries where the Cash To Crypto service is available.
Make sure your VPN is disabled before accessing the 'Cash In/Out with MoneyGram' feature. This ensures a seamless experience and avoids any potential connectivity or compliance issues.
As for supported countries, the service is available in numerous regions globally, but availability may vary based on your specific location or the nearest participating MoneyGram branches. Always check the Zypto app for an up-to-date list of supported countries and regions for cash-in and cash-out transactions. For further assistance, reach out to our 24/7 support team.
For a comprehensive list of countries supported for Cash In and Cash Out services, please refer to the Zypto app or CLICK HERE
Can I use a debit card at MoneyGram to pay for my transaction (fund my wallet)?
Zypto’s Cash-to-Crypto service, powered by MoneyGram, is exclusively available for cash-in and cash-out transactions. Please note that this service does not currently support card-based transactions.