This information addresses the major questions and issues you might encounter. If you have any further queries or if this does not resolve your concerns, please feel free to contact our support team. We are available around the clock to assist you

Where can I log in to view my transactions?

You can log in at https://dash.zypto.com to view all current and previous transactions.

I completed the payment for my Virtual Reloadable Card order but haven't received my card.

After successful KYC verification and order payment, the card will be delivered via email within 24 hours.

My KYC process timed out and it says my account already exists. What should I do?

Please check your email for a retry link or look under the "My Cards" section in the dashboard. If these options are unavailable, kindly contact support.

How can I check my card balance?

Log in to the dashboard, click on "My Cards," and then click "Check Balance."

Why are there fee deductions on my account?

In the dashboard, you can view the fee amounts and dates. This specific card incurs a transaction fee of $0.333, billed every 3 transactions to the nearest whole dollar.

I ordered a card, but when I try to create a dashboard account, it says the account already exists.

If you made a card purchase without a previous dashboard account, a password and username will be automatically generated and sent to you via email. Please check all email folders and click the confirmation link to activate your account. If you have not received this information after 24 hours, please contact support.

My card was working fine, but now it is declining all new transactions.

Some merchants may choose not to accept certain card types. If the merchant does accept the card and it is being declined after a day of large purchases, please reach out to support.

I got a new device and need to add my card information. How can I do this?

Please log in to the dashboard, click on "My Cards," then select "Send Card Details by Email."

How can I obtain a statement for my card transactions?

Log in to the dashboard, click on "My Cards," and then select "View Transaction." This can also be sent via email.

Is it possible to resell a reloadable virtual card?

Absolutely! Please reach out to support with your business contact details, and your inquiry will be routed to the appropriate Zypto representative.

I tried to change my password, but I'm not receiving any emails. What should I do?

Please check all email folders for the original account creation email. A confirmation email may be pending to activate your account before you can change the password.