Shipping Timelines
After your KYC is approved and you've paid the activation fee, your Premium physical card is typically shipped within 1 business day. Delivery usually takes 5-14 business days depending on your location, though some regions may take longer or shorter.
Tracking Your Card
Once your card has been shipped, you may receive tracking information via email. If you haven't received any shipping confirmation after 3 business days, contact our support team with your order ID and we'll chase it up for you.
My Card Hasn't Arrived
If your card hasn't arrived within the expected delivery window, here are some things to check before contacting support:
Verify your address: Make sure the shipping address you provided during KYC matches your current address. If you've moved or entered the wrong address, let support know as soon as possible.
Check with your building/reception: Cards are delivered by courier and may be left with a reception desk, doorman, or neighbour.
Allow for customs delays: International shipments can sometimes be held at customs, adding a few extra days.
If none of the above applies and it's been more than 21 business days, contact support with your order ID and email address. We'll investigate and arrange a replacement if needed.
Card Sent to the Wrong Address
If your card was shipped to an incorrect address, contact support immediately. We'll work with the shipping provider to resolve the situation and arrange a new shipment to the correct address. To avoid this, always double-check the address you provide during KYC matches where you want the card delivered.
Activating Your Physical Card
Once your card arrives, activate it through the Zypto app. You'll find the activation option in the Cards section.
Physical cards must be activated within 60 days of issue. If you miss this window, contact support and we'll help you sort it out.
Questions about your card shipment? Our support team is here 24/7 in most regions.